FAQ
Q: Where is your store located?
A: Our store is located at 15A Elm St, Somerville, MA 02143. Hours are 12:00p.m. -- 8:00p.m. (7 days a week)

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Shipping rate is $3.25 flat rate for orders under $50.00. Free Shipping for orders over $50.00 We ship via USPS Priority Mail Services (Orders weight less than 13oz. are shipped via 1st Class Mail).

Q: How long does it take to process my order?
A: Most orders are shipped with in 2 bussiness days.

Q: What is your return policy?
A: We provide full refund and exchange for all items with in 15 days of purchase.

Q: How do you package the tea?
A: All of our teas are packed in resealable aluminum foil bags or aluminum tea tins to ensure freshness.

Q: How should I store the tea?
A: Moisture, sun light and scent are the 3 big enemies of tea. So after used, you should reseal the foil bags, or close the tea tins' lids tightly and put them in a dry cabinet.

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